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Case Manager

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Full time or Part time

Reports to:

Senior Case Manager

About us

Since 1899, the Boston Rescue Mission (BRM) has focused on  preventing and ending homelessness and in guiding people from a place of need to a place of  self-sufficiency. Located in the heart of downtown Boston, BRM serves women and men who  are homeless and at risk of homelessness 365 days a year. People in crisis, including veterans,  come to the Mission to receive hearty meals, safe shelter beds, and life-transforming services.  Our shelter programs focus on treating the underlying causes of homelessness with individualized case management, employment, and services to guide people toward permanent  housing. Our approach establishes a caring and accountable recovery environment along with job skills  and related training designed to promote healthy, independent living. We are committed to  helping people break their personal cycle of homelessness and over time have seen remarkable  results.

Primary Responsibilities

It is the responsibility of case managers to help establish respect and acceptance. The Case Manager is responsible for understanding and consistently implementing program guidelines as a means of securing a clean, sober, safe, non-judgmental environment for program participants. The Case Manager is also responsible for providing support, limit setting, and conflict resolution, thereby securing and safeguarding therapeutic boundaries for program participants.


Under direct and supportive supervision, case managers provide case management services to BRM  guests experiencing homelessness.

 • Completes detailed screening and intake to make referrals to appropriate case management  services

 • Facilitates guest access to permanent housing, healthcare, public benefits, day programs,  employment and vocational training, housing searches, social support networks, and basic  needs and services.  

• Assists guest with improvement of life skills, coping skills, connect with social supports and  when appropriate to reconnect with family and friends.

 • Coordinates and monitors inhouse and referrals and service, and encourages and supports  guests in developing goals and regularly evaluates progress. 

• Documents all client encounters, and all external contacts and referrals made on behalf of  clients; maintains comprehensive client files, records, documents and other information held on  behalf of the guest. 

• Identifies and provides emergency crisis intervention and referrals as necessary; coordinates  other services as appropriate.

 • Maintains and reports applicable goals and data regarding guest’ participation in programs and  services. 

• Performs other job-related duties as assigned


Bachelor’s Degree or at least two years’ experience working in a housing, health or other  social services organization.

Knowledge, Skills and Abilities Required 

  • Strong interpersonal and communication skills and the ability to work effectively with a wide  range of constituencies in a diverse community

  •  Ability to gather, record and input data and prepare reports 

  • Document and record all case management services provided utilizing the SOAP format

  •  Ability to monitor, assess and record guest progress, and make adjustments to service plan 

  • Ability to complete online applications and referrals to outside agencies  

  • Knowledge of community of housing, healthcare and other social service providers

  •  Ability to plan, implement, and evaluate guest progress 

  •  Maintains positive and productive relationships with BRM guests, staff, volunteers, partner  agencies.

  • Facilitates effective individual and support group 

  •  Represents BRM at external meetings and events

Compensation and Benefits

Compensation and Benefits: 

• Compensation is commensurate with experience. 

• Excellent benefits for fulltime employees that include health & dental insurance, paid leave, and  holidays, 401K retirement plan with matching contribution.

How to Apply

Submit a cover letter and resume to Mike Way: 

Subject line: Case Manager

Boston Rescue Mission is an Equal Opportunity Employer. Individuals from all backgrounds are encouraged to apply.

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