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Boston Rescue Mission
P.O. Box 120069
Boston MA 02112-0069
Case Manager
Hours
Full time
Reports to:
Executive Vice President of Programming
About Us
Join the team at Boston Rescue Mission (BRM), a non-profit organization that has been committed to preventing and ending homelessness since 1899. BRM supports the recovery, health, and independence of men who have a history of substance use, incarceration, and homelessness. At BRM, we strive to raise awareness about the root causes of these life risks, and above all, we serve everyone with respect, integrity, and grace.
About the Role
Case Managers at Boston Rescue Mission serve as the primary client advocates who support, guide, and coordinate care for the Mission’s guests. Case Managers are responsible for understanding and implementing BRM program guidelines as a means of securing a clean, safe, and non-judgmental environment for program participants. Case Managers will also provide support, limit setting, and conflict resolution, thereby creating and safeguarding therapeutic boundaries for program participants.
At the heart of all interactions with BRM guests, our Case Managers are integral to cultivating an environment that establishes respect and acceptance of all individuals. This is an amazing opportunity for an experienced professional who is passionate about social justice and advocacy and is seeking to support individuals as they acquire the skills and resources necessary to live healthy, thriving, and independent lives.
Responsibilities
Complete detailed screening and intake procedures to make referrals to appropriate case management services; complete online applications/referrals to outside agencies
Facilitate guest access to housing searches/permanent housing, healthcare, public benefits, day programs, employment, vocational training, social support networks, and any other basic needs/services
Assist guests with improving life skills and coping skills, connecting with social supports, and when appropriate, reconnecting with family and friends
Coordinate and monitor inhouse referrals and services and support clients in developing goals; regularly evaluate clients’ progress toward goals
Document all client encounters and all external contacts and referrals made on behalf of clients; maintain comprehensive client files, records, documents, and any other information held on behalf of clients
Identify and provide emergency crisis intervention and referrals as necessary; coordinate other services as appropriate
Maintain and report applicable goals and data metrics regarding guests’ participation in programs and services
Perform other job-related duties as assigned
About You (Qualifications)
Aligned to BRM’s mission to serve guests with respect, integrity, and grace as we collaborate to support the recovery, health, and independence of those with a history of substance use, incarceration, and homelessness
Education requirements: Bachelor’s degree in social work, psychology, sociology, healthcare administration, or a related field preferred, OR at least two years’ experience working in a housing, health, or other social services organization
Strong written/verbal communication skills, interpersonal skills, and the ability to work effectively with a wide range of individuals from diverse communities
Ability to collect and interpret data to prepare specialized reports
Ability to document all case management services provided utilizing the SOAP format
Ability to monitor, assess, and record guest progress and adjust service plans as needed
Ability to facilitate effective individual and group support
Possess knowledge of housing, healthcare, and other social service providers
Maintain positive and productive relationships with BRM guests, staff, volunteers, and other partner agencies
Represent BRM at external meetings and events
Why Boston Rescue Mission (Compensation)
Compensation: $60,000-$65,000 annually
Time Off: 4 weeks of paid time off + holidays
Healthcare: Dental and health insurance
Retirement Plan: 401K plan with matching contribution
Application Process
Please submit a cover letter and resume to Alisa Giaco at agiaco@brm.org. Please label the subject line as Case Manager.
Boston Rescue Mission is an Equal Opportunity Employer. Individuals from all backgrounds are encouraged to apply.