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Volunteer Coordinator and Administrative Support Staff

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Part Time

Reports to:

Director of Finance & Operations

About us

Since 1899, the Boston Rescue Mission (BRM) has focused on preventing and ending homelessness and in guiding people from a place of need to a place of self-sufficiency. Located in the heart of downtown Boston, BRM serves women and men who are homeless and at risk of homelessness 365 days a year. People in crisis, including veterans, come to the Mission to receive hearty meals, safe shelter beds, and life-transforming services. Our shelter programs focus on treating the underlying causes of homelessness with individualized case management, employment, and services to guide people toward permanent housing. Our approach establishes a caring and accountable recovery environment along with job skills and related training designed to promote healthy, independent living. We are committed to helping people break their personal cycle of homelessness and over time have seen remarkable results.

Primary Responsibilities

 Directly responsible for the management and oversight of the BRM volunteer program, including the development and implementation of volunteer programs that consistently meet the volunteer staffing needs of the BRM.


 • Directly responsible for the management and oversight of the BRM volunteer program, including the development and implementation of volunteer programs that consistently meet the volunteer staffing needs of the BRM. 

• Direct, first line, supervision and coordination of all volunteer related operations such as recruitment, training, scheduling, assignments, tracking, record and forms management.

 • Community Promotion of BRM’s volunteer program 

• Front Desk Volunteer Log Books – check daily to be sure the information is accurately recorded in SalesForce and on the Volunteer Calendar

 • Volunteer recruitment - websites & volunteer fairs, review of new applicants, screening, interviewing. Includes the ability to considerately turn away those applicants or volunteers who are not a match for the Mission.

 • Provide Volunteer Orientations when needed.

 • SalesForce – record all individual and group volunteers’ names and contact information, including the opt in/out of the BRM newsletter 

• Scanned Copies – of all individual and group volunteers are to be saved and organized.

 • Record information daily: # of volunteers, what service they performed, and the hours spent volunteering. Statistics submitted monthly to the Accounting Department. • Schedule – keep current calendar of volunteers scheduled in SalesForce. 

• Follow Up with Volunteers: Reminder calls, feedback, thank you letters, monthly check-ins/supervision meetings, program updates; track volunteer progress & evaluate performance

 • Follow Up with Staff Members who supervise volunteers to get feedback and special needs requests 

• Mediation and problem solving as needed 

• Provide volunteers with the appropriate materials to complete their service, i.e. maps for drivers

 • Write and update volunteer job descriptions 

• Keep the volunteer opportunities on the website and internet updated

 • Develop, maintain and update volunteer policies and procedures manuals and forms

 • Process all credit card donations 

• Process all in-house donations in SalesForce

 • Complete all Matching Gift requests

 • Track and prepare monthly reports for in-kind donation


B.A. or equivalent. Organized individual able to multitask, reliable and responsible, enjoys working with the public, and has good supervisory and motivational skills. Strong oral and written communication skills. Ability to work independently with strong time management skills. Ability to effectively network in the community. Ability to function as a cooperative and effective team member. Skills in volunteer management. Knowledge in basic computer word processing, email, and internet software.

Compensation and Benefits

Compensation is commensurate with experience. Excellent benefits for full time employees include: health & dental insurance, generous paid vacation and holidays, a 401K retirement plan with generous matching contribution, and more.

How to Apply

Email a cover letter and resume to Allison Kinyua: Please put in the subject line: Volunteer Coordinator and Administrative Support Staff

Boston Rescue Mission is an Equal Opportunity Employer. Individuals from all backgrounds are encouraged to apply.

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